Refund policy

1. Cancellations by Parents

• Cancellations must be made at least 24 hours before the session.

• Less than 24 hours’ notice: no refund.

• With more than 24 hours’ notice: session can be rescheduled where possible.

2. Cancellations by the Tutor

• If the Tutor cancels a session, a full refund or reschedule will be offered.

• In case of illness or emergency, parents will be notified as soon as possible.

3. Missed Sessions

• Missed sessions without notice are non-refundable.

• Repeated non-attendance may result in the place being withdrawn.

4. Block Bookings

• Refunds are not given for unused sessions in a block unless due to exceptional circumstances (e.g. hospitalisation).

5. Termination of Services

• HappyDais reserves the right to cancel tuition for persistent non-payment or serious behaviour concerns.

• Any prepaid sessions will be refunded in such cases.